Frequently Asked Questions
What is the difference between regular cleaning and deep (spring) cleaning?
Regular cleaning is for maintaining a home that is already in good condition. It includes routine tasks such as dusting, vacuuming, mopping, bathroom cleaning, and kitchen surface cleaning.
Deep (spring) cleaning focuses on built-up dirt, grease, soap scum, and neglected areas. It includes detailed bathroom and kitchen scrubbing, baseboards, doors, frames, and other high-detail areas. Deep cleaning is recommended for first-time clients or homes that haven’t been professionally cleaned in a while.
What is the difference between move-in/move-out cleaning and deep cleaning?
Move-in/move-out cleaning is designed for empty homes and is commonly used for rentals, real estate, or new homeowners. It includes cleaning inside cabinets, drawers, and closets.
Appliance interiors (oven and fridge) are NOT included in move-in/move-out cleaning by default and can be added as an extra service.
Deep cleaning is usually done in furnished homes and focuses on heavy buildup while working around furniture and personal belongings.
Do you charge by the hour or a flat fee?
We charge hourly.
Hourly pricing allows flexibility depending on the condition of the home and the level of detail requested.
How long have you been in business?
We have been in business since 2010, providing residential and commercial cleaning services.
How far in advance do I need to book a cleaning service?
Many times we can offer same-day cleaning service, depending on availability. We also work weekends. Availability depends on service type and schedule.
What cleaning services do you provide?
We provide:
- Regular house cleaning
- Deep (spring) cleaning
- Move-in / move-out cleaning
- Carpet cleaning
- Tile and grout floor cleaning
- Window cleaning (including 3-story homes)
- Power washing
- Commercial cleaning services
Do you use green or eco-friendly cleaning products?
Yes. We use plant-based cleaning products, including baking soda and vinegar, whenever possible. These products are safe for families, pets, and the environment.
How long does carpet take to dry after cleaning?
Carpet typically dries within 4–8 hours, depending on airflow, humidity, and carpet type.
Do you clean windows on 3-story homes?
Yes, we do.
Is oven and fridge cleaning included in the price?
No. Oven and refrigerator interior cleaning are not included by default. These services are available as add-ons due to the extra time and detail required.
Do you offer an exact arrival time?
Yes. We offer an exact arrival time, with a 92% on-time arrival success rate. In rare cases of delay, we always communicate clearly.
What payment methods do you accept?
We accept:
- Cash
- Check
- Credit cards
- Zelle
- Venmo
Do your cleaners bring their own supplies and equipment?
Yes. Our cleaners bring all cleaning supplies and equipment. You do not need to provide anything.
What is customized cleaning?
Customized cleaning means you can order cleaners hourly based on your budget.
Because we charge hourly, there is no guarantee that everything you want cleaned will be completed within the booked time. Cleaners will focus on your priority areas first and work efficiently within the scheduled hours.
Do your cleaners wear indoor shoes and gloves?
Yes. Every cleaner brings clean indoor shoes, so we do not bring dirt from outside into your home. Cleaners also wear gloves and follow hygiene standards.
Are you insured and bonded?
Yes. We are a fully insured and bonded company, and we always have been.
While accidents can happen, you are covered, and your home is protected. Clients can feel safe and confident choosing us.
Can you provide an estimate over the phone, or do you need to visit the home?
Yes. We provide phone estimates with approximately 95% accuracy.
We do not perform in-home estimates, which allows faster scheduling and saves time.
Do I need to be home during the cleaning?
No. About 85% of our regular clients are not home during cleaning. Many clients provide access instructions, and we handle the rest.